The classification of hotels is a great chance for all accommodation companies to show their detailed offers to the customer and, with the help of this list, to develop their business. People from all over theworld ask for an honest list of criteria to find suitable hotels for their next holiday or even for business reasons, especially middle-class enterprises in the hotel business.
Another important element is, that with modern computerised information, reservation centres need a kind of classification mark, like the star symbol, to be able to classify the amenities of each single hotel.
TOURIST- Accomodation for simple needs
Single rooms 8 m2, double rooms 12 m2
All rooms have shower/ toilet in the room
Guest reception service
Expanded breakfast
A telephnoe is available
Drinks are offered
Non-smoking area in the breakfast-room
Fax service at reception desk
All rooms have colour television
Deposit
STANDARD - Accommodation for moderate needs
Single rooms 12 m2, double rooms 16 m2
Breakfast buffet
All rooms have toilet, and shower or bath
Beverages available
Seats according to number of beds, and table
Bedside lamp at the bed
Cashless payment
Hygienic articles are available
One bath towel per person
Linen shelves
COMFORT - Accommodation for greater needs
Single rooms 14 m2, double rooms 18 m2
10% non-smoking rooms
Reception opened 12 hours; 24 hours within call
Seats at the reception
Beverages offered in rooms
Credit and/or debit cards accepted
Restaurant
Systematic complaint handling
Bilingual employees
Hair dryer, additional pillow on demand
FIRST CLASS - Accommodation for high demands
Single rooms 16 m2, double rooms 22 m2
Minibar or 24 hours room service
Bath robe on demand, cosmetic mirror
Internet access
Systematic client inqiry
Arm chair / couch
Laundry and ironing services
Hotel lobby, restaurant, hotel bar
Sewing service
Shoe polish implemenets in the room
LUXURY - Accommodation for the highest demands
Single rooms 18 m2, double rooms 26 m2
Suites
Reception opened 24 hours, with concierge
24 hours meals and drinks with room service
Internet-PC at the room on demand
Qualified IT-support service
Reception hall, restaurant, hotel bar
Mystery men checks
Personalized guest welcome with flowers and/or sweets in the room
Laundry and ironing services within 12 hours
Second service in the evening
Luggage service
